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    What's A Customer Journey?
    • Start Here (Overview)
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    • Discovery Overview
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    Step 2: Brand Research
    • Brand Research Overview
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    • Onsite UX Overview
    • Chat, Chat, Chat!
    • Conversion Rate (CRO)
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    Step 4: Conversion Flow
    • Conversion Overview
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    Step 5: Follow-Up
    • Follow-Up Overview
    • Abandoned Carts
    • Attribution: Best Practices
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    • Attribution: Ease of Setup
    What's A Customer Journey?

    Learn how to improve the path people take from first hearing about your brand to buying.

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eCom Karma Logo eCom Karma
  • Your Customer Journey
    What's A Customer Journey?
    • Start Here (Overview)
    • Step 1: Discovery
    • Step 2: Brand Research
    • Step 3: Onsite UX
    • Step 4: Conversion Flow
    • Step 5: Follow-Up
    • Onboarding Permissions
    Fix + Grow.

    See why the journey comes first so ads scale profitably.

    Read the Overview
  • Services
    eCommerce Services
    • Karma Call
    • Karma Journey
    • Karma X3
    • Karma Creative
    • Compare Services
    Project-Based

    Clear scope. Clear deliverables. No ongoing costs.

    Find My Best Fit
  • DIY Playbooks
    Step 1: Discovery
    • Discovery Overview
    • ChatGPT
    • YouTube
    • Meta (FB, IG)
    • Google Ads
    • High-Ticket
    • SEO - Overview
    • SEO - Destination
    Step 2: Brand Research
    • Brand Research Overview
    • High Ticket Research
    • Google Business Profile
    • ChatGPT Strategy
    Step 3: Onsite UX
    • Onsite UX Overview
    • Chat, Chat, Chat!
    • Conversion Rate (CRO)
    • Product Detail Pages
    • Images + Video
    • Ads Aren't Working
    Step 4: Conversion Flow
    • Conversion Overview
    • Booking Form Flow
    • Smart Cart Upsells
    • Add To Cart Issues
    Step 5: Follow-Up
    • Follow-Up Overview
    • Abandoned Carts
    • Attribution: Best Practices
    • Attribution: Compare
    • Attribution: Ease of Setup
    What's A Customer Journey?

    Learn how to improve the path people take from first hearing about your brand to buying.

    Learn More
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Universal eCom Playbooks
Brand Research

Universal eCom Playbooks

Brand Research: The Step That Decides Who Wins
  • Brand Research

Brand Research: The Step That Decides Who Wins

After discovery, customers research you on Amazon, Reddit, and AI tools before buying. Whether you sell products or s...

Google Business Profile: The Free “Micro Website” Most Brands Ignore
  • Brand Research

Google Business Profile: The Free “Micro Website” Most Brands Ignore

Your Google Business Profile (GBP) isn't just for directions and reviews. Your GBP lets you showcase photos, videos, ...

Customer research overview for high-ticket eCommerce brands
  • Brand Research

Customer Research: High-Ticket Brands

Customer Research: How high-ticket buyers research—reviews, Reddit, YouTube, forums, retailers. Build a custo...

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Meet the Team

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  • Your Customer Journey
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Main MENU

  • Your Customer Journey
  • Services
  • DIY Playbooks
  • Podcast
  • Team

customer journey

  • Start Here (Overview)
  • Step 1: Discovery
  • Step 2: Brand Research
  • Step 3: Onsite UX
  • Step 4: Conversion Flow
  • Step 5: Follow-Up
  • Onboarding Permissions

customer journey

  • Start Here (Overview)
  • Step 1: Discovery
  • Step 2: Brand Research
  • Step 3: Onsite UX
  • Step 4: Conversion Flow
  • Step 5: Follow-Up
  • Onboarding Permissions
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