Customer journey discovery infographic showing how shoppers find your brand (search, ads, marketplaces, content)
Brand research infographic showing comparison paths across Google, Amazon, Reddit, YouTube, Yelp, and Nextdoor
Checkout flow infographic showing smart cart upsells, trust signals, and fast pay options
Post-purchase retention infographic showing email/SMS personalization, education, reviews, and loyalty
Customer journey discovery infographic showing how shoppers find your brand (search, ads, marketplaces, content)
Brand research infographic showing comparison paths across Google, Amazon, Reddit, YouTube, Yelp, and Nextdoor
Checkout flow infographic showing smart cart upsells, trust signals, and fast pay options
Post-purchase retention infographic showing email/SMS personalization, education, reviews, and loyalty
Customer journey discovery infographic showing how shoppers find your brand (search, ads, marketplaces, content)
Brand research infographic showing comparison paths across Google, Amazon, Reddit, YouTube, Yelp, and Nextdoor
Checkout flow infographic showing smart cart upsells, trust signals, and fast pay options
Post-purchase retention infographic showing email/SMS personalization, education, reviews, and loyalty

Karma X3

Regular price
$5,000.00
Sale price
$5,000.00
Regular price

Karma X3 included everything in our Karma Journey service package + 3 priority fixes chosen by you and done for you.

This is an option AFTER discussing business on your initial Karma Call

You get 3 meaningful changes in place, coaching, and thoughtful follow-up 90 days after to discuss the improvements.

Ideal for eCommerce brands that want both a roadmap and hands-on implementation and no monthly retainers.

Karma X3 includes EVERYTHING in our Karma Journey plus 3 priority fixes chosen by you and done for you. You get 3 meaningful changes in place, coaching, and thoughtful follow-up 90 days after to discuss the impact of the improvements.

Exanples of fixes we can implement include, but are not limited to:

- pre-purchase email/SMS flows

- post-purchase email/SMS flows

- ad management campaign rebuild

- product detail page rebuild

- homepage or landing page rebuild

- live chat addition or rebuild

- checkout flow upgrade

  • Includes EVERYTHING in Karma Journey
  • You select 3 fixes chosen by you and done for you. This is based on in-depth analytics of YOUR customer journey: Brand Discovery → Customer Research → Onsite UX → Conversion Flow → Follow-Up
  • Examples of fixes include, but are not limited to:

- pre-purchase email/SMS flows

- post-purchase email/SMS flows

- ad spend to result analysis

- product detail page rebuild

- homepage/landing page rebuild

- chat/contact functionality

- checkout flow/CRO analysis

  • 120 minute Zoom walkthrough of roadmaps with owner/marketing lead and any refinements.
  • Based on findings, You choose 3 high-impact fixes.
  • Clear measurement plan for the weeks after changes go live
  • Loom walkthroughs of each fix so your team can repeat what works
  • 60 minute follow-up coaching call 2-3 months out to see results on the 3 fixes we did and coaching to continue the work

Total Investment: $5,000

Advance Payment To Start Project: $2,500 (50% checkout code KX3)

Invoiced via Shopify Upon 3 Project Completion: $2000

Invoiced via Shopify at 90-Day Followup: $500

Note: Website and other touchpoint permissions will be needed to complete this analysis. A checklist is provided for access needed and an NDA to ensure privacy.

30 days is the average length of project time to receive the actionable roadmap and priority fixes. An additional 30 days is the average length for 3 fixes. A 90 Day followup call is scheduled to see progress from your team's implemented changes.

Scroll for service details.

Karma X3: Journey + 3 Fixes

Features + Deliverables

5 Steps. In Depth.

Includes everthing in Karma Journey service package. An in-depth analytics of Discovery, Research, On-Site UX, Conversion, Follow-Up.

3 Important Fixes

Based on findings, you select 3 high-impact fixes. These are chosen by you and done for you with a measurement plan for 60 days after we go live.

Priority Roadmap

90 Day Priority roadmap with coaching and actionable improvements at each 5 steps.

Zoom Walkthrough

120 minute Zoom walkthrough of roadmaps with owner/marketing lead and any refinements.

Loom Video

Loom "show and tell" recording - including any refinements discussed - for your team to implement fixes internally.

3 Fix Followup

60 minute follow-up coaching call 2-3 months out to see results on the fixes we did for you.

5 Step Customer Journey

Discover Opportunities

Learn more about the importance of each step of your customer journey.

Brand Discovery

While "Discovery" is the essential first step to getting on a customer's radar, many brands fall into the trap of thinking that simply spending more on ads is the ultimate solution for growth.

1 Step = Leaky Bucket Pumping money into discovery without optimizing the subsequent steps—Brand Research, Onsite UX, Checkout, and Post-Purchase—is essentially pouring water into a leaky bucket.

Customer journey discovery infographic showing how shoppers find your brand (search, ads, marketplaces, content)

Customer Research

Once a prospect discovers your brand, they rarely convert immediately. In fact, they often don't click your ad but head straight to Amazon, ChatGPT, or Reddit to search your brand and compare options.

The Hard Truth

Here is the hard truth: you might have a superior product, a slicker website, and a significantly larger ad budget, but those advantages are invisible during this research phase.

Online Reputation If a competitor has "put in the work" to build a stronger online reputation and social proof, you risk losing them to a competitor before they even visit your store.

Brand research infographic showing comparison paths across Google, Amazon, Reddit, YouTube, Yelp, and Nextdoor

Onsite User Experience

Your customer has arrived! Now, think of your website as a physical store. Just as a shop relies on clear aisles and helpful associates, your site requires guidance in the form of chat, contact forms, and FAQs.

Product Detail Pages This needs to be combined with product detail pages that convert, the right pricing strategy, smart product bundles, and timely sales suggestions.

Path to Checkout When these elements work together—guiding the shopper just like a great sales associate would—you remove the friction and confidently usher them to the finish line: Checkout.

Onsite UX infographic showing conversion-focused shopping experience across mobile, desktop, and tablet

Checkout Flow

Your checkout, appointment booking flow, or contact form should reinforce customer confidence, maximize value, and eliminate friction.

Smart Cart Upsells A "Smart Cart" is essential and acts like a skilled cashier by intelligently offering relevant In-Cart Upsells and Bundles, while "Spend X, Save Y" progress bars gamify the experience to boost average order value.

Buyer Confidence

Remind the buyer that they are making the right choice by displaying review snippets, guarantees, and "no-hassle" return directly in the cart.

Click to Pay Finally, the key to closing the sale is speed; accepting 1 -Click Pay options (like Shop Pay, Amazon Pay) and Pay Over Time solutions allows customers to bypass tedious forms and an instant transaction.

Checkout flow infographic showing smart cart upsells, trust signals, and fast pay options

Follow-Up & Retention

The customer journey doesn't end at checkout; in fact, the real relationship begins the moment they click Buy / Book / Contact. The goal is to turn a single transaction into lifelong happy customer through well-timed, automated emails and SMS.

Be Personal

Instead of generic blasts, these messages must be personalized to the customer's specific profile and purchase history.

Reduce Returns

By sending Order Progress and Fun Tracking Updates to build anticipation, followed by Product Education Guides to ensure they know how to use their new item, you drastically reduce returns.

Review Requests Finally, perfectly timed requests for Reviews and UGC (User Generated Content), alongside exclusive Loyalty perks, delight the customer and increase long-term value (LTV).

Post-purchase retention infographic showing email/SMS personalization, education, reviews, and loyalty