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    What's A Customer Journey?
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    What's A Customer Journey?

    Learn how to improve the path people take from first hearing about your brand to buying.

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  • Your Customer Journey
    What's A Customer Journey?
    • Start Here (Overview)
    • Step 1: Discovery
    • Step 2: Brand Research
    • Step 3: Onsite UX
    • Step 4: Conversion Flow
    • Step 5: Follow-Up
    • Onboarding Permissions
    Fix + Grow.

    See why the journey comes first so ads scale profitably.

    Read the Overview
  • Services
    eCommerce Services
    • Karma Call
    • Karma Journey
    • Karma X3
    • Karma Creative
    • Compare Services
    Project-Based

    Clear scope. Clear deliverables. No ongoing costs.

    Find My Best Fit
  • DIY Playbooks
    Step 1: Discovery
    • Discovery Overview
    • ChatGPT
    • YouTube
    • Meta (FB, IG)
    • Google Ads
    • High-Ticket
    • SEO - Overview
    • SEO - Destination
    Step 2: Brand Research
    • Brand Research Overview
    • High Ticket Research
    • Google Business Profile
    • ChatGPT Strategy
    Step 3: Onsite UX
    • Onsite UX Overview
    • Chat, Chat, Chat!
    • Conversion Rate (CRO)
    • Product Detail Pages
    • Images + Video
    • Ads Aren't Working
    Step 4: Conversion Flow
    • Conversion Overview
    • Booking Form Flow
    • Smart Cart Upsells
    • Add To Cart Issues
    Step 5: Follow-Up
    • Follow-Up Overview
    • Abandoned Carts
    • Attribution: Best Practices
    • Attribution: Compare
    • Attribution: Ease of Setup
    What's A Customer Journey?

    Learn how to improve the path people take from first hearing about your brand to buying.

    Learn More
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Universal eCom Playbooks

Universal eCom Playbooks

Fractional eCommerce Manager vs Director: Who You Need First
  • fractional

Fractional eCommerce Manager vs Director: Who You Need First

Not sure who to hire first? Learn the real difference between a fractional eCommerce manager vs director—and which on...

Smart Cart Upsells: Increase AOV Without Being Annoying
  • Conversion Flow

Smart Cart Upsells: Increase AOV Without Being Annoying

Smart cart upsells should feel like a helpful associate, not an obstacle. Use bundles and truly relevant add-ons to r...

Abandoned Cart Notifications (Universal Best Practice)
  • Conversion Flow
  • Follow-Up

Abandoned Cart Notifications (Universal Best Practice)

Here is our universal 4-email abandoned cart flow that works for any product or service without eroding margi...

  • Added to Cart but Not Buying? Why Shoppers Drop Off
    • Conversion Flow

    Added to Cart but Not Buying? Why Shoppers Drop Off

    When someone adds to cart but doesn’t buy a high-ticket item, they’re usually not “ghosting.” They’re pausing because something still feels uncerta...

  • Ad Agency vs Consultant vs Fractional eCommerce Director
    • fractional

    Ad Agency vs Consultant vs Fractional eCommerce Director

    If you’re searching “fractional eCommerce director” or “fractional eCommerce team,” you’re usually in a specific spot. This post breaks down the th...

  • One Video Shoot Multiple Assets
    • Onsite UX

    Video Content: Multiple Assets, One Video Shoot

    Plan one studio day to capture photos + videos for multiple products. A clear timeline and a great editor turn one shoot into dozens of assets in d...

  • Improve Product Detail Pages
    • Onsite UX

    How to Improve Product Detail Pages (Good, Better, Best)

    Stop spreading effort across every SKU. Use the 80/20 rule and this Good/Better/Best system using Beast Blender as an example to upgrade your produ...

  • Follow-Up Overview: Reduce “What Happens Next?” Messages and Build LTV
    • Follow-Up

    Follow-Up Overview: Reduce “What Happens Next?” Messages and Build LTV

    A proper follow-up system cuts “what happens next?” tickets, reduces returns/no-shows, earns reviews, and increases repeat revenue for products and...

  • Conversion Flow: Overview Guide to Getting the “Yes”
    • Conversion Flow

    Conversion Flow: Overview Guide to Getting the “Yes”

    Conversion flow is how you guide customers to pay or confidently share contact info. Best practices for checkout, contact forms, booking, and immed...

  • Onsite UX: Fix the Top 3 Pages First (Not Your Whole Website)
    • Onsite UX

    Onsite UX: Fix the Top 3 Pages First (Not Your Whole Website)

    Onsite UX doesn’t require a full site redo. Use analytics to find your top entry pages, then fix the top 3 UX leaks that block booking or checkout.

  • Brand Research: The Step That Decides Who Wins
    • Brand Research

    Brand Research: The Step That Decides Who Wins

    After discovery, customers research you on Amazon, Reddit, and AI tools before buying. Whether you sell products or services, learn what you can in...

  • Discovery: How People Find You Before They’re Ready

    Discovery: How People Find You Before They’re Ready

    Every brand has Discovery—whether you sell products, services, subscriptions, or high-ticket offers—and it rarely starts with search. Disco...

  • Triple Whale vs Northbeam
    • Follow-Up

    Triple Whale vs Northbeam: Which Is Better?

    Triple Whale vs Northbeam pricing explained—If you track one metric with any attribution tool, make it this: new customer revenue.  

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Not ready for a Karma Call?

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720.507.8732
Meet the Team

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  • Your Customer Journey
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Main MENU

  • Your Customer Journey
  • Services
  • DIY Playbooks
  • Podcast
  • Team

customer journey

  • Start Here (Overview)
  • Step 1: Discovery
  • Step 2: Brand Research
  • Step 3: Onsite UX
  • Step 4: Conversion Flow
  • Step 5: Follow-Up
  • Onboarding Permissions

customer journey

  • Start Here (Overview)
  • Step 1: Discovery
  • Step 2: Brand Research
  • Step 3: Onsite UX
  • Step 4: Conversion Flow
  • Step 5: Follow-Up
  • Onboarding Permissions
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