Pricing
eCom Karma Services
Karma Call
A no-pressure Zoom conversation to understand your company, your concerns, and growth opportunities. High-level thoughts on your current customer journey: Discovery → Brand Research → Onsite UX → Conversion Flow → Follow-Up
What’s included
- A real conversation with people who love this stuff, not a scripted sales pitch or hard sell
- Understand your goals, margins, growth challenges, and category realities
- Overview of your site and key product pages to surface obvious friction points or missed chances to build trust
- Space to talk through any specific concerns you already have, or hypotheses about what isn’t working
- Clear, honest guidance on whether a Full Journey engagement or another path makes the most sense right now
- An upfront, no-pressure recommendation on whether we’re the right partner — and if not, where you might look instead
Karma Journey
A holistic view of your entire customer journey. This is our core service and the foundation of everything we do. This is not an “audit.” This is a deep, platform-level teardown of your full customer journey. It is powered by platform access and completed over an average of 30 days. It shows where you’re winning and the highest-impact opportunities for growth. Then it turns your data into a prioritized, owner-ready roadmap your team can implement. Ideal for ecommerce brands with an internal team who want prefer to implement the changes themselves.
What’s included
- In depth analysis of your customer journey from discovery to post-purchase. Site permissions and discussions with your team will be needed.
- Discovery
- Brand Research
- Onsite UX
- Conversion Flow
- Follow-Up
- Detailed look at site structure, product detail pages, navigation, and UX
- Ads / search / email “health check” to spot missed opportunities
- 90 Day Priority roadmap for actionable imporovement steps
- 120 minute Zoom walkthrough with owner/marketing lead
- Loom recording so your team can implement internally
- 60 minute follow-up coaching call 2-3 months out to see results on fixes your team did
Karma X3
Everything in our Karma Journey service package plus 3 priority fixes chosen by you and done for you.
You get 3 meaningful changes in place, coaching, and thoughtful follow-up 90 days after to discuss the impact of the improvements.
Ideal for eCommerce brands that want both a roadmap and hands-on implementation with no recurring fees.
What’s included
- Includes EVERYTHING in Karma Journey
- Based on findings, You choose 3 high-impact fixes. Examples include, but are not limited to:
- Pre-purchase email/SMS flows
- Post-purchase email/SMS flows
- Ad spend to result analysis
- Product detail page rebuild
- Homepage/landing page rebuild
- Chat/contact functionality
- Checkout flow/CRO analysis
- Clear measurement plan for the weeks after changes go live
- Loom walkthroughs of each fix so your team can repeat what works
- 60 minute follow-up coaching call 2-3 months out to see results on the 3 fixes we did
Karma Creative
Ideal for brands that need expert support on a specific initiative using our deep bench of specialists.
All services listed are custom and begin with a Karma Call. We recommend our Karma Journey prior so all projects support one clear plan.
Custom Services
NEW IMAGES + VIDEO: Infinity wall studio with pro photographers and videographers
PODCAST: Pro studio for video OR audio only, recording + production
FULL BRAND REFRESH: Website, social, and overall online presence
TECH STACK: Streamline or rebuild
3D PRODUCT EXPERIENCES: Immersive builders, 3D models, Augmented Reality
AD CAMPAIGN MGMT: Google/Meta
PROJECT MGMT: Professional PMP-certified services
PRICING STRATEGY: Competitive guidance by current VPs and SVPs of Sales
Pricing FAQ
No. eCom Karma pricing is project- and results-focused—no monthly retainers, no setup fees, and no surprise renewals. Our intent is to do effective work, you see the results, and hopefully ask us the next time you need help.
Start with the free Karma Call. We’ll understand your goals, concerns, and current growth opportunities, then recommend the best next step.
Karma Journey ($2,500) delivers a holistic, end-to-end customer journey roadmap with prioritized, actionable solutions you can implement.
Karma X3 ($5,000) includes everything in Karma Journey plus three priority fixes you choose, implemented for you, with coaching and a 90-day follow-up.
A no-pressure Zoom conversation to understand your company and challenges, plus high-level thoughts on your customer journey: discovery, customer research, onsite UX, checkout, and post-purchase.
Yes. Karma Journey is designed for eCommerce brands with an internal team that prefers to implement changes themselves, using our clear roadmap and priorities.
Karma X3 focuses on meaningful changes based on your roadmap—often improvements to key parts of the journey like onsite UX, conversion friction, checkout flow, retention touchpoints, or related performance blockers.
Karma Creative is custom, initiative-based support using our bench of specialists—ideal when you need expert help on a specific project. All custom work begins with a Karma Call.
Typically, yes. Karma Journey ensures any custom projects support one clear plan and are prioritized against your full customer journey.
Yes—use the pricing overview above to compare options, then visit each service page for full details.
[Your Customer Journey. |Powered by Specialists.]
We believe good things happen when you surround a brand with people who genuinely love what they do. That’s what eCom Karma is: a collective of specialists who each go deep in their own discipline, each supporting a different part of your customer journey.
Devin Fox
eCommerce Director
Annalise Cordova
Graphic Design
Mark Labriola
Videographer, Brand Storyteller
Behind the scenes, you’re tapping into people who’ve led Fortune 200 initiatives and built scrappy startups from the ground up. That blend matters. It means we can talk P&L and margins, then move straight into product photography, video assets, and on-site storytelling. Technical and creative, strategy and execution, all at the same table.
Caden Thompson
Meta / Google Ads Manager
Sonny Hall
Copywriting, Editing, Blogging
Hayden Greer
3D Product Experiences
Evaluating your ad budget? Refreshing your site? Planning a product launch? It all starts with a free Karma Call. From there, you can use our eCommerce Collective for project-based work at any level.
Chris Smith
SVP of Sales + Marketing
Rob Underwood
Procurement & Business Analysis
Chris Schaves
Senior Product Manager
Kevin Williams
Project Manager, PMP-Certified
Stefanie Fox
Commercial Real Estate Advisor
Talk directly with the team behind your customer journey
Curious whether eCom Karma is the right partner for your brand, or what a project could look like? Send a quick note and we’ll reply personally — no bots, no call center.
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