eCom Karma

Karma Creative

Ideal for brands that need expert support on a specific initiative using our deep bench of specialists.

All services listed are custom and begin with a Karma Call. We recommend our Karma Journey prior so all projects support one clear plan.

Custom Services

  • IMAGES + VIDEO: Infinity wall studio with pro photographers and videographers
  • PODCAST: Pro studio for video OR audio only, recording + production
  • FULL BRAND REFRESH: Graphic design, social, and overall online presence
  • TECH STACK: Streamline or rebuild
  • 3D PRODUCT EXPERIENCES: Immersive builders, 3D models, Augmented Reality
  • AD CAMPAIGN MGMT: Google/Meta
  • PROJECT MGMT: Professional PMP-certified services
  • PRICING STRATEGY: Competitive guidance by current SVP of Sales
Let’s plan your Karma Creative project today!

 

Ideal for brands that need expert support on a specific initiative using our deep bench of specialists.

All services listed are custom and begin with a Karma Call. We recommend our Karma Journey prior so all projects support one clear plan.

All deliverables are based on a custom plan discussed on a free Karma Call. These projects include, but are not limited to.

  • IMAGES + VIDEO: Infinity wall studio with pro photographers and videographers
  • PODCAST: Pro studio for video OR audio only, recording + production
  • FULL BRAND REFRESH: Graphic design, social, and overall online presence
  • TECH STACK: Streamline or rebuild
  • 3D PRODUCT EXPERIENCES: Immersive builders, 3D models, Augmented Reality
  • AD CAMPAIGN MGMT: Google/Meta
  • PROJECT MGMT: Professional PMP-certified services
  • PRICING STRATEGY: Competitive guidance by current SVP of Sales

Total Investment: Custom per project. We will provide a proposal with all the specialists involved on your project after a Karma Call These projects are typically chosen after we have delivered results from our Karma Journey or Karma X3 packages.

Note:

Project time will be detailed in scope of work.

Book Karma Call
5 Step Customer Journey

Discover Opportunities

See the steps of your full customer journey for project inspiration.

Brand Discovery

While "Discovery" is the essential first step to getting on a customer's radar, many brands fall into the trap of thinking that simply spending more on ads is the ultimate solution for growth.

1 Step = Leaky Bucket Pumping money into discovery without optimizing the subsequent steps—Brand Research, Onsite UX, Checkout, and Post-Purchase—is essentially pouring water into a leaky bucket.

Customer journey discovery infographic showing how shoppers find your brand (search, ads, marketplaces, content)

Brand Research

Once a prospect discovers your brand, they rarely convert immediately. In fact, they often don't click your ad but head straight to Amazon, ChatGPT, or Reddit to search your brand and compare options.

The Hard Truth

Here is the hard truth: you might have a superior product, a slicker website, and a significantly larger ad budget, but those advantages are invisible during this research phase.

Online Reputation If a competitor has "put in the work" to build a stronger online reputation and social proof, you risk losing them to a competitor before they even visit your store.

Brand research infographic showing comparison paths across Google, Amazon, Reddit, YouTube, Yelp, and Nextdoor

Onsite User Experience

Your customer has arrived! Now, think of your website as a physical store. Just as a shop relies on clear aisles and helpful associates, your site requires guidance in the form of chat, contact forms, and FAQs.

Product Detail Pages This needs to be combined with product detail pages that convert, the right pricing strategy, smart product bundles, and timely sales suggestions.

Path to Checkout When these elements work together—guiding the shopper just like a great sales associate would—you remove the friction and confidently usher them to the finish line: Checkout.

Onsite UX infographic showing conversion-focused shopping experience across mobile, desktop, and tablet

Checkout Flow

Your checkout should reinforce customer confidence, maximize value, and eliminate friction.

Smart Cart Upsells A "Smart Cart" is essential and acts like a skilled cashier by intelligently offering relevant In-Cart Upsells and Bundles, while "Spend X, Save Y" progress bars gamify the experience to boost average order value.

Buyer Confidence

Remind the buyer that they are making the right choice by displaying review snippets, guarantees, and "no-hassle" return directly in the cart.

Click to Pay Finally, the key to closing the sale is speed; accepting 1 -Click Pay options (like Shop Pay, Amazon Pay) and Pay Over Time solutions allows customers to bypass tedious forms and an instant transaction.

Checkout flow infographic showing smart cart upsells, trust signals, and fast pay options

Post-Purchase Retention

The customer journey doesn't end at checkout; in fact, the real relationship begins the moment they click "Buy." The goal is to turn a single transaction into lifelong happy customer through well-timed, automated emails and SMS.

Be Personal

Instead of generic blasts, these messages must be personalized to the customer's specific profile and purchase history.

Reduce Returns

By sending Order Progress and Fun Tracking Updates to build anticipation, followed by Product Education Guides to ensure they know how to use their new item, you drastically reduce returns.

Review Requests Finally, perfectly timed requests for Reviews and UGC (User Generated Content), alongside exclusive Loyalty perks, delight the customer and increase long-term value (LTV).

Post-purchase retention infographic showing email/SMS personalization, education, reviews, and loyalty
Must-Have Products

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