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    What's A Customer Journey?
    • Start Here (Overview)
    • Step 1: Discovery
    • Step 2: Brand Research
    • Step 3: Onsite UX
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    Step 1: Discovery
    • Discovery Overview
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    Step 2: Brand Research
    • Brand Research Overview
    • High Ticket Research
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    Step 3: Onsite UX
    • Onsite UX Overview
    • Chat, Chat, Chat!
    • Conversion Rate (CRO)
    • Product Detail Pages
    • Images + Video
    • Ads Aren't Working
    Step 4: Conversion Flow
    • Conversion Overview
    • Booking Form Flow
    • Smart Cart Upsells
    • Add To Cart Issues
    Step 5: Follow-Up
    • Follow-Up Overview
    • Abandoned Carts
    • Attribution: Best Practices
    • Attribution: Compare
    • Attribution: Ease of Setup
    What's A Customer Journey?

    Learn how to improve the path people take from first hearing about your brand to buying.

    Learn More
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eCom Karma Logo eCom Karma
  • Your Customer Journey
    What's A Customer Journey?
    • Start Here (Overview)
    • Step 1: Discovery
    • Step 2: Brand Research
    • Step 3: Onsite UX
    • Step 4: Conversion Flow
    • Step 5: Follow-Up
    • Onboarding Permissions
    Fix + Grow.

    See why the journey comes first so ads scale profitably.

    Read the Overview
  • Services
    eCommerce Services
    • Karma Call
    • Karma Journey
    • Karma X3
    • Karma Creative
    • Compare Services
    Project-Based

    Clear scope. Clear deliverables. No ongoing costs.

    Find My Best Fit
  • DIY Playbooks
    Step 1: Discovery
    • Discovery Overview
    • ChatGPT
    • YouTube
    • Meta (FB, IG)
    • Google Ads
    • High-Ticket
    • SEO - Overview
    • SEO - Destination
    Step 2: Brand Research
    • Brand Research Overview
    • High Ticket Research
    • Google Business Profile
    • ChatGPT Strategy
    Step 3: Onsite UX
    • Onsite UX Overview
    • Chat, Chat, Chat!
    • Conversion Rate (CRO)
    • Product Detail Pages
    • Images + Video
    • Ads Aren't Working
    Step 4: Conversion Flow
    • Conversion Overview
    • Booking Form Flow
    • Smart Cart Upsells
    • Add To Cart Issues
    Step 5: Follow-Up
    • Follow-Up Overview
    • Abandoned Carts
    • Attribution: Best Practices
    • Attribution: Compare
    • Attribution: Ease of Setup
    What's A Customer Journey?

    Learn how to improve the path people take from first hearing about your brand to buying.

    Learn More
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Universal eCom Playbooks
Onsite UX

Universal eCom Playbooks

One Video Shoot Multiple Assets
  • Onsite UX

Video Content: Multiple Assets, One Video Shoot

Plan one studio day to capture photos + videos for multiple products. A clear timeline and a great editor turn one sh...

Improve Product Detail Pages
  • Onsite UX

How to Improve Product Detail Pages (Good, Better, Best)

Stop spreading effort across every SKU. Use the 80/20 rule and this Good/Better/Best system using Beast Blender as an...

Onsite UX: Fix the Top 3 Pages First (Not Your Whole Website)
  • Onsite UX

Onsite UX: Fix the Top 3 Pages First (Not Your Whole Website)

Onsite UX doesn’t require a full site redo. Use analytics to find your top entry pages, then fix the top 3 UX leaks t...

  • CRO: More Revenue. More Profit. Same Traffic.
    • Onsite UX

    CRO: More Revenue. More Profit. Same Traffic.

    How to increase conversion rate and profit before spending more on ads. Strengthen your customer journey and raise revenue per visitor first.

  • Why Your Ads Aren't Working
    • Onsite UX

    Why Your Ads Aren’t Working

    In eCommerce, most “bad ads” problems are actually customer journey problems: Ineffective product pages, incorrect landing pages, missing trust sig...

  • Chat Is a Must-Have, Not a Nice-to-Have
    • Onsite UX

    Chat Is a Must-Have, Not a Nice-to-Have

    If customers have a question and can’t get a fast answer, they bounce. Live chat turns “I’m not sure” into “I’m buying.”

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Meet the Team

Not ready for a Karma Call?

Question? Use the chat icon, email, or call and we’ll reply personally. No bots.

Email Us

720.507.8732
Meet the Team

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Main MENU

  • Your Customer Journey
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  • DIY Playbooks
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Main MENU

  • Your Customer Journey
  • Services
  • DIY Playbooks
  • Podcast
  • Team

customer journey

  • Start Here (Overview)
  • Step 1: Discovery
  • Step 2: Brand Research
  • Step 3: Onsite UX
  • Step 4: Conversion Flow
  • Step 5: Follow-Up
  • Onboarding Permissions

customer journey

  • Start Here (Overview)
  • Step 1: Discovery
  • Step 2: Brand Research
  • Step 3: Onsite UX
  • Step 4: Conversion Flow
  • Step 5: Follow-Up
  • Onboarding Permissions
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