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  • Services
    Project-Based Growth
    • DISCOVER: Karma Call
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    Clear scope.

    Clear deliverables. No ongoing costs.

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  • Customer Journey
    What's A Customer Journey?
    • Start Here (Overview)
    • Step 1: Discovery
    • Step 2: Brand Research
    • Step 3: Onsite UX
    • Step 4: Conversion Flow
    • Step 5: Follow-Up
    Fix + Grow.

    See why the journey comes first so ads scale profitably.

    Read the Overview
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    Step 1: Discovery
    • Discovery Overview
    • ChatGPT
    • YouTube
    • Meta (FB, IG)
    • Google Ads
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    • SEO - Destination
    Step 2: Brand Research
    • Brand Research Overview
    • High Ticket Research
    • Google Business Profile
    • ChatGPT Strategy
    Step 3: Onsite UX
    • Onsite UX Overview
    • Ads Aren't Working
    • Brand Voice
    • Chat, Chat, Chat!
    • Conversion Rate (CRO)
    • Images + Video
    • Product Detail Pages
    Step 4: Conversion Flow
    • Conversion Overview
    • Booking Form Flow
    • Smart Cart Upsells
    • Add To Cart Issues
    Step 5: Follow-Up
    • Follow-Up Overview
    • Abandoned Carts
    • Attribution: Best Practices
    • Attribution: Compare
    • Attribution: Ease of Setup
    What's A Customer Journey?

    Learn how to improve the path people take from first hearing about your brand to buying.

    Learn More
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Universal eCom Playbooks

Universal eCom Playbooks

Before You Fix the Funnel, Become Your Own Customer

Before You Fix the Funnel, Become Your Own Customer

Your ads are running. Traffic is coming in. But sales or leads aren't where you want them. It's tempting to start cha...

Fractional eCommerce Manager vs Director: Who You Need First
  • fractional

Fractional eCommerce Manager vs Director: Who You Need First

Not sure who to hire first? Learn the real difference between a fractional eCommerce manager vs director—and which on...

Smart Cart Upsells: Increase AOV Without Being Annoying
  • Conversion Flow

Smart Cart Upsells: Increase AOV Without Being Annoying

Smart cart upsells should feel like a helpful associate, not an obstacle. Use bundles and truly relevant add-ons to r...

  • Abandoned Cart Notifications (Universal Best Practice)
    • Conversion Flow
    • Follow-Up

    Abandoned Cart Notifications (Universal Best Practice)

    Here is our universal 4-email abandoned cart flow that works for any product or service without eroding margins. While you messaging will d...

  • Added to Cart but Not Buying? Why Shoppers Drop Off
    • Conversion Flow

    Added to Cart but Not Buying? Why Shoppers Drop Off

    When someone adds to cart but doesn’t buy a high-ticket item, they’re usually not “ghosting.” They’re pausing because something still feels uncerta...

  • Ad Agency vs Consultant vs Fractional eCommerce Director
    • fractional

    Ad Agency vs Consultant vs Fractional eCommerce Director

    If you’re searching “fractional eCommerce director” or “fractional eCommerce team,” you’re usually in a specific spot. This post breaks down the th...

  • One Video Shoot Multiple Assets
    • Onsite UX

    Video Content: Multiple Assets, One Video Shoot

    Plan one studio day to capture photos + videos for multiple products. A clear timeline and a great editor turn one shoot into dozens of assets in d...

  • Improve Product Detail Pages
    • Onsite UX

    How to Improve Product Detail Pages (Good, Better, Best)

    Stop spreading effort across every SKU. Use the 80/20 rule and this Good/Better/Best system using Beast Blender as an example to upgrade your produ...

  • Follow-Up Overview: Reduce “What Happens Next?” Messages and Build LTV
    • Follow-Up

    Follow-Up Overview: Reduce “What Happens Next?” Messages and Build LTV

    A proper follow-up system cuts “what happens next?” tickets, reduces returns/no-shows, earns reviews, and increases repeat revenue for products and...

  • Conversion Flow: Overview Guide to Getting the “Yes”
    • Conversion Flow

    Conversion Flow: Overview Guide to Getting the “Yes”

    Conversion flow is how you guide customers to pay or confidently share contact info. Best practices for checkout, contact forms, booking, and immed...

  • Onsite UX: Fix the Top 3 Pages First (Not Your Whole Website)
    • Onsite UX

    Onsite UX: Fix the Top 3 Pages First (Not Your Whole Website)

    Onsite UX doesn’t require a full site redo. Use analytics to find your top entry pages, then fix the top 3 UX leaks that block booking or checkout.

  • Brand Research: The Step That Decides Who Wins
    • Brand Research

    Brand Research: The Step That Decides Who Wins

    After discovery, customers research you on Amazon, Reddit, and AI tools before buying. Whether you sell products or services, learn what you can in...

  • Discovery: How People Find You Before They’re Ready

    Discovery: How People Find You Before They’re Ready

    Every brand has Discovery—whether you sell products, services, subscriptions, or high-ticket offers—and it rarely starts with search. Disco...

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Question? Use the chat icon, email, or call and we’ll reply personally. No bots.

Email Us

720.507.8732
Meet the Team

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Fractional Services

  • eCommerce Director
  • Project Manager
  • Ad Campaign Manager
  • Copywriting: Brand Voice
  • Creative: Product Assets

Fractional Services

  • eCommerce Director
  • Project Manager
  • Ad Campaign Manager
  • Copywriting: Brand Voice
  • Creative: Product Assets

customer journey

  • Start Here (Overview)
  • Step 1: Discovery
  • Step 2: Brand Research
  • Step 3: Onsite UX
  • Step 4: Conversion Flow
  • Step 5: Follow-Up

customer journey

  • Start Here (Overview)
  • Step 1: Discovery
  • Step 2: Brand Research
  • Step 3: Onsite UX
  • Step 4: Conversion Flow
  • Step 5: Follow-Up
  • Amazon
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